GreatArt Reviews

Terrible company. I ordered two frames and only one arrived after more than 3 weeks. I have been in touch several times and they seem to be ignoring me. Down £69.99 ???

Like many others, I initially had a good experience with Great Art and bought most of my art materials from them for several years. Sadly, their customer service has really deteriorated. I received an expensive roll of primed canvas which when I unwrapped it on receipt. I found it had been rolled with a crease in it making it unusable. I immediately photographed the flaw and complained to them. I am yet to have to have received a refund or replacement despite repeated emails and phone conversations. Their customer service representatives, (Luke Daker and Casey-Ann Nevin) were initially polite and helpful but didn't resolved my complaint. Now they don't even respond to emails. If customer service don't respond, who can you complain to? I have been waiting since last year for some action - any action, to resolve this.

I would usually reserve a 1 star review for a company that is a scam. GreatArt is not a scam. It exists, and my art supplies (which were not available elsewhere) did indeed arrive. They took longer than expected, which was already longer than we are used to in the age of Amazon Prime. I believe GreatArt would be greatly served by explaining on their order form that they are a small operation with limited resources and being more transparent about how long you should expect to wait.

When I found the delivery was longer than I anticipated, I called the company and they were so obliging and helpful in being able to source and expedite the items to me. They worked around a few obstacles and came up trumps! Thank you and great customer service for me!

If you're happy to wait a month for delivery then go ahead and give them a try; otherwise, take a little look at their reviews here and on Google and consider spending your money elsewhere. Sorry to have to give such a poor rating (it would be less than one star if possible), but this company is best avoided.

Responsive to customer service emails, but supply erroneous tracking information; they seem to sit on orders for weeks before despatch. Seriously need to up their game if they wish to trade online.

Eventually received my order and had the postage charges refunded, which is appreciated.

Really bad service - no contact or tracking provided and the customer service is unhelpful. 3 months and order has still not arrived.I ordered a parcel back in February and still waiting for it to arrive (it's now May!) I have contacted them 3 times to resend the parcel and each time nothing arrives and no contact from them. On my most recent contact with them they have denied any correspondence from me. Obviously I can prove them to be wrong and sent all the dated emails they deny. Really disappointing and unaccountable behaviour.

Really poor service. Delayed delivery of a canvas, with no notification. This was for a commission which has now been made very difficult.
I won’t be using great art again, or recommending them.

Took well over the estimated delivery time, no tracking number until the day before delivery, called multiple times to enquire about it with no answer from them. After I did get through I was told someone would call me, they did not until I involved PayPal. I ordered from a different company which is in France a whole week after I ordered from Greatart and it arrived first! Total joke and will never buy from them again

Very disappointed that I have not received my delivery of paints which were ordered 24th February 2022. It is now 21st March 2022.

Placed an order. They've taken the money from our bank account. But no order has arrived.
Impossible to contact them to find out what's happening.
Another devious company using "covid" to take peoples money, not provide the items and making it impossible to find out what's happening.
There's a name for that it begins with dishonest.

It is now "working" day 13 waiting for a delivery from GreatArt. I have written two emails and tried phoning customer services 6 times. No response to emails and phone line always engaged. So no way of communicating with them. In reality no customer service. No idea how or when I'm going to get my order or indeed get my money back. I strongly advise you not to use this company.

The only place that sold a particular pencil I needed for a great price. Very accommodating when I pointed out a delivery cost issue and sorted it immediately. Delivery not the quickest but I was happy to wait to get what I wanted. Thanks to customer service colleagues for your help.

Just bought some art materials from their London store, one of the broadest and most specialist ranges of art supplies, really good value and friendly helpful customer service.

Possibly worst online seller ive dealt with in a while. Item took 24days to arrive. They said that it would take 7-10days to arrive. Never provided tracking details didnt reply to emails. Even 10 days is an excessive delivery time. Looks like the item had been shipped from germany. Sellers should be upfront about delivery times on their websit and provide proof of despatch.

I placed an order for a sable brush (not cheap!) on 4th February which should have arrived within 10 working days, according to the GreatArt website. It still hasn’t arrived and there is still no tracking available. I have been fobbed off on the phone with no end of false promises and different excuses. They eventually agreed to send me one direct from their store which arrived the next day but I had to really battle for that and had to pay the purchase price again. I have been told that if the other one doesn’t arrive I have to wait the legal maximum of 30 days before they will issue a refund. Needless to say I will never shop with them again.